Community & support
LAST UPDATED · 12 October 2026
Updates and announcements
Follow Telegram RO updates and announcements for game news, events, service notices and announcements.
Community, support, suggestions and ideas
Join the Telegram RO community, support and suggestions group to meet other players, ask for help and share suggestions. Use the relevant discussion topic where available so your message reaches the right conversation.
Getting help
For game, payment or privacy enquiries, visit our Telegram RO community, support and suggestions group and ask an administrator for help. For an account or payment issue, request a private conversation with an administrator identified in the group before sharing details. Do not post receipts, transaction identifiers or personal information publicly.
For a game issue, include your character name and world, what happened, the approximate time and any relevant screenshots with sensitive information removed. For a purchase issue, you can also send /paysupport to the Telegram RO bot; our purchases and refunds policy explains how requests are handled.
Privacy requests
Ask an administrator for a private conversation if you want to request access, correction or deletion of account information. Describe the request there; do not post identity documents or account identifiers in the group. See our privacy policy for more information.
Keep your account safe
Verify an administrator through the group's member list before sharing account or payment information. Never send your Telegram password, login codes, session tokens or card details. Staff do not need your login code to help you. Treat unsolicited private messages claiming to be support with caution.