Purchases & refunds
LAST UPDATED · 12 October 2026
Paying for Telegram RO purchases
Digital purchases inside our Telegram bot or Mini App use Telegram Stars. Before confirming, check the receiving account, the product or Cash Points supplied and the Stars price shown in checkout. This website does not collect card details or take payments directly.
Buying Stars and spending Stars are separate
Buying Stars for your Telegram balance is a transaction with Telegram or the provider through which you buy them, not Telegram RO. Under Telegram's Stars terms, sales of Stars are final and Telegram does not refund unwanted or accidental purchases. Telegram RO cannot refund that acquisition of Stars. Purchases through providers such as Apple or Google remain subject to the provider's rules and applicable law; contact the provider shown on your receipt about that transaction.
Spending Stars on Telegram RO is a separate game purchase. Telegram RO handles delivery issues and refund requests for those purchases. We cannot refund the original money paid to acquire Stars or exchange your Stars balance for cash.
Final in-game purchases: Cash Points and Zeny
Completed in-game purchases are final, non-refundable and non-exchangeable, except where a remedy is required by law or Telegram's applicable payment rules. This includes:
- Items or services purchased in the Kafra Shop using Cash Points.
- Items or services purchased from an NPC using Zeny.
Check the item, quantity, price and character before confirming. We do not undo, exchange, substitute or manually change a correctly completed purchase because you selected the wrong item or quantity, used the wrong character, no longer need it or changed your mind. Keeping an item unused does not create a right to an exchange or discretionary refund.
Correctly delivered Cash Point purchases made with Stars are also final for changes of mind, subject to the exceptions below. Cash Points and Zeny cannot be redeemed for cash. If a transaction fails, delivers something different from what was advertised or is charged incorrectly, report it through payment support.
Delivery
Purchases are delivered after payment confirmation. Cash Points are credited to the purchasing game account; an offline delivery may complete on the next game login. Reconciliation or connection problems can delay delivery. If a confirmed purchase is missing, check your account and contact us rather than paying for the same purchase again.
Delivery problems and required remedies
Contact us if a purchase is not delivered, differs materially from what was advertised, or you believe there is an incorrect or duplicate charge. We investigate the transaction and arrange the appropriate correction or refund. If we cannot fulfil a confirmed purchase, we refund the Stars paid for that purchase.
The final-sale rule does not remove mandatory rights relating to faulty, misdescribed or undelivered content, including after a purchase has been used or spent. Legitimate claims are reviewed under applicable law and Telegram's payment rules.
How a refund works
Approved game-purchase refunds are returned in Telegram Stars to the purchasing Telegram account using Telegram's refund facility. They are not paid as cash or to a different account. Cash Points or items associated with the refunded purchase may be removed or adjusted to prevent keeping both the purchase and its refund. We explain any necessary account adjustment during the review.
Chargebacks, payment reversals and account access
If we receive confirmation of a chargeback or payment reversal affecting a Telegram RO purchase, the purchasing game account will be locked and unable to connect to or play the game while we investigate and reconcile the transaction, where permitted by law. Accounts verified as involved in related payment abuse may also be restricted. A shared IP address, guild or ordinary trade alone is not proof of involvement.
Cash Points and items attributable to a reversed payment may be frozen, removed or adjusted. Confirmed payment fraud, deliberate chargeback abuse or attempts to evade a payment restriction can lead to a permanent ban on the accounts involved.
You can request a review through support and provide relevant transaction evidence privately. We assess the reason for the reversal, correct mistaken restrictions and restore access when the review establishes that a restriction is no longer justified. A legitimate refund, good-faith dispute or exercise of statutory rights is not, by itself, grounds for a permanent ban. Nothing in this policy prevents you from using lawful payment-dispute procedures.
Your cancellation and consumer rights
Rights to cancel or obtain a remedy depend on applicable law. Where digital-content supply can end a cancellation right, the required express consent and acknowledgement must be obtained in checkout. This policy alone does not waive that right. Nothing here limits rights that cannot lawfully be excluded.
Request payment support
Use /paysupport in the Telegram RO bot, or contact an administrator through the group below. Explain the issue and have your purchase time, Stars amount, order reference and Telegram receipt available for a private conversation. Never post those records publicly or share login codes. We review requests promptly; resolution time depends on transaction checks and Telegram processing.
For game, payment or privacy enquiries, visit our Telegram RO community, support and suggestions group and ask an administrator for help. For an account or payment issue, request a private conversation with an administrator identified in the group before sharing details. Do not post receipts, transaction identifiers or personal information publicly.
For a problem with buying Stars themselves, use the provider named on that purchase receipt. For the platform rules, see Telegram Stars terms and Telegram's guidance on game purchases and disputes.