LAST UPDATED · 12 October 2026
This policy explains how Telegram RO handles information for its website, game and support services. References to “we” and “us” mean the operator of Telegram RO. Telegram operates its own platform separately.
When you sign in through Telegram, we verify the sign-in information supplied by Telegram and use your Telegram user ID, an optional username and the bot identifier to connect you to your game account. We do not need your Telegram password, login codes, contact list or payment-card number to provide the game.
We store information needed to run your account, including characters, progression, inventory, virtual currencies, guild membership, in-game mail and preferences. Character names, guild information and messages you share may be visible to other players according to the feature you use.
We process connection and security information, such as IP addresses, session information and relevant service logs, to provide access, investigate faults, prevent fraud and protect accounts. Purchase records include order and Telegram charge references, the receiving account, Stars amounts, accepted terms, and delivery or refund status. We also process information you choose to provide when asking for support.
We use information to authenticate players, maintain progress, operate game features, deliver and reconcile purchases, resolve enquiries and keep the service fair and secure. Where applicable, we rely on performance of our agreement with you, legal obligations, and legitimate interests in operating and protecting the service. Where consent is required, we request it separately and you may withdraw it.
This website does not create game accounts, collect card details or use advertising analytics. Cloudflare delivers the website and artwork and may process connection information and use security technologies to protect the service. The game uses essential session cookies and local storage for login and preferences.
Joining our Telegram channels or groups is optional. Your profile information and messages are visible to others according to Telegram's settings and the type of chat. Keep payment, account and privacy details out of public posts. We use information supplied in a private support conversation to investigate and respond to your request.
Telegram handles Telegram accounts and Stars platform functions. Hosting and content-delivery providers process information needed to operate our service. Our game infrastructure uses locations in Europe and Singapore, and Cloudflare operates globally, so information may be processed outside your country. Where applicable law requires safeguards for an international transfer, those requirements apply to our use of these providers.
We may disclose information where required by law or reasonably necessary to investigate fraud, protect accounts or resolve disputes. We do not sell personal information or use it for targeted advertising.
We retain information for as long as it is needed for the purpose described here. Account and gameplay records support your ongoing account; security records support proportionate abuse investigations; transaction records support delivery, refunds, disputes and legal obligations. Retention depends on the type of record, whether the account remains active, an unresolved enquiry or dispute, and applicable legal requirements.
You may request account closure or deletion through support. We assess the request, verify ownership where necessary, and delete or anonymise information that is no longer needed, subject to lawful retention requirements. Deleting a Telegram conversation alone does not delete your game account.
Depending on the law that applies to you, you may request access, correction, deletion, restriction or portability of your information, object to certain uses, and withdraw consent where processing relies on it. You may also complain to the relevant data-protection authority. We may need to verify your identity without asking for your login credentials.
For game, payment or privacy enquiries, visit our Telegram RO community, support and suggestions group and ask an administrator for help. For an account or payment issue, request a private conversation with an administrator identified in the group before sharing details. Do not post receipts, transaction identifiers or personal information publicly.
We date policy updates and communicate material changes through the service or our Telegram RO updates and announcements. See also Telegram's privacy policy and Cloudflare's privacy policy.
LAST UPDATED · 12 October 2026
These terms apply to the Telegram RO website and game. By using the service, you agree to these terms. Telegram RO is an independently operated game and is not operated or endorsed by Telegram. Ragnarok Online names and third-party materials belong to their respective owners.
You must meet Telegram's age and eligibility requirements and the laws that apply to you. Where required, a parent or guardian must authorise your use and purchases. Keep your Telegram account secure. Do not share login codes or session credentials, impersonate others or access an account that is not yours.
Do not cheat, automate gameplay without permission, exploit bugs, duplicate items or currency, manipulate auctions, abuse multiple accounts, commit payment fraud or interfere with the service. Do not harass others, share unlawful content or disclose another person's personal information. Report security issues privately to an administrator rather than exploiting or publicly distributing them.
Game items and Cash Points are for use within Telegram RO. They do not grant ownership of the game, constitute money or provide a right to cash redemption. A checkout must identify what you are buying and the price before you confirm. Read our purchases and refunds policy before paying. Your mandatory consumer rights are unaffected.
Completed Kafra Shop purchases using Cash Points and NPC purchases using Zeny are final: we do not offer refunds, exchanges, substitutions or manual changes for mistaken selections or changes of mind. Check the item, quantity, price and character before confirming. This rule does not exclude remedies required by law or Telegram's applicable payment rules.
We may update features, events and game balance. Maintenance, network failures and other faults can interrupt access, and uninterrupted availability is not guaranteed. We communicate significant service notices through our Telegram RO updates and announcements. Changes affecting paid purchases will be handled in accordance with applicable consumer rights.
We may investigate suspected abuse and take proportionate action to protect players and the game economy, including reversing exploit-created gains or restricting accounts. Where appropriate and lawful, we provide an explanation and a way to request review through support. A restriction does not automatically remove any statutory refund entitlement.
A confirmed chargeback or payment reversal affecting a Telegram RO purchase will result in the purchasing account being locked from connecting to and playing the game while we review and reconcile that transaction, where permitted by law. Restrictions may also apply to accounts verified as involved in related payment abuse. Confirmed fraud or deliberate chargeback abuse can result in a permanent ban. A good-faith refund request or exercise of a legal right is not, by itself, grounds for a ban. The chargeback policy explains the review and appeal process.
You are responsible for your conduct and content you submit. Nothing in these terms excludes liability or rights that cannot lawfully be excluded. If a term is unenforceable, the other terms continue to apply where lawful. You retain protections provided by the consumer laws that apply to you.
For game, payment or privacy enquiries, visit our Telegram RO community, support and suggestions group and ask an administrator for help. For an account or payment issue, request a private conversation with an administrator identified in the group before sharing details. Do not post receipts, transaction identifiers or personal information publicly.
We publish the date of revised terms and communicate material changes appropriately. Purchase terms are made available before payment; changes do not retrospectively remove rights relating to an existing purchase.
LAST UPDATED · 12 October 2026
Digital purchases inside our Telegram bot or Mini App use Telegram Stars. Before confirming, check the receiving account, the product or Cash Points supplied and the Stars price shown in checkout. This website does not collect card details or take payments directly.
Buying Stars for your Telegram balance is a transaction with Telegram or the provider through which you buy them, not Telegram RO. Under Telegram's Stars terms, sales of Stars are final and Telegram does not refund unwanted or accidental purchases. Telegram RO cannot refund that acquisition of Stars. Purchases through providers such as Apple or Google remain subject to the provider's rules and applicable law; contact the provider shown on your receipt about that transaction.
Spending Stars on Telegram RO is a separate game purchase. Telegram RO handles delivery issues and refund requests for those purchases. We cannot refund the original money paid to acquire Stars or exchange your Stars balance for cash.
Completed in-game purchases are final, non-refundable and non-exchangeable, except where a remedy is required by law or Telegram's applicable payment rules. This includes:
Check the item, quantity, price and character before confirming. We do not undo, exchange, substitute or manually change a correctly completed purchase because you selected the wrong item or quantity, used the wrong character, no longer need it or changed your mind. Keeping an item unused does not create a right to an exchange or discretionary refund.
Correctly delivered Cash Point purchases made with Stars are also final for changes of mind, subject to the exceptions below. Cash Points and Zeny cannot be redeemed for cash. If a transaction fails, delivers something different from what was advertised or is charged incorrectly, report it through payment support.
Purchases are delivered after payment confirmation. Cash Points are credited to the purchasing game account; an offline delivery may complete on the next game login. Reconciliation or connection problems can delay delivery. If a confirmed purchase is missing, check your account and contact us rather than paying for the same purchase again.
Contact us if a purchase is not delivered, differs materially from what was advertised, or you believe there is an incorrect or duplicate charge. We investigate the transaction and arrange the appropriate correction or refund. If we cannot fulfil a confirmed purchase, we refund the Stars paid for that purchase.
The final-sale rule does not remove mandatory rights relating to faulty, misdescribed or undelivered content, including after a purchase has been used or spent. Legitimate claims are reviewed under applicable law and Telegram's payment rules.
Approved game-purchase refunds are returned in Telegram Stars to the purchasing Telegram account using Telegram's refund facility. They are not paid as cash or to a different account. Cash Points or items associated with the refunded purchase may be removed or adjusted to prevent keeping both the purchase and its refund. We explain any necessary account adjustment during the review.
If we receive confirmation of a chargeback or payment reversal affecting a Telegram RO purchase, the purchasing game account will be locked and unable to connect to or play the game while we investigate and reconcile the transaction, where permitted by law. Accounts verified as involved in related payment abuse may also be restricted. A shared IP address, guild or ordinary trade alone is not proof of involvement.
Cash Points and items attributable to a reversed payment may be frozen, removed or adjusted. Confirmed payment fraud, deliberate chargeback abuse or attempts to evade a payment restriction can lead to a permanent ban on the accounts involved.
You can request a review through support and provide relevant transaction evidence privately. We assess the reason for the reversal, correct mistaken restrictions and restore access when the review establishes that a restriction is no longer justified. A legitimate refund, good-faith dispute or exercise of statutory rights is not, by itself, grounds for a permanent ban. Nothing in this policy prevents you from using lawful payment-dispute procedures.
Rights to cancel or obtain a remedy depend on applicable law. Where digital-content supply can end a cancellation right, the required express consent and acknowledgement must be obtained in checkout. This policy alone does not waive that right. Nothing here limits rights that cannot lawfully be excluded.
Use /paysupport in the Telegram RO bot, or contact an administrator through the group below. Explain the issue and have your purchase time, Stars amount, order reference and Telegram receipt available for a private conversation. Never post those records publicly or share login codes. We review requests promptly; resolution time depends on transaction checks and Telegram processing.
For game, payment or privacy enquiries, visit our Telegram RO community, support and suggestions group and ask an administrator for help. For an account or payment issue, request a private conversation with an administrator identified in the group before sharing details. Do not post receipts, transaction identifiers or personal information publicly.
For a problem with buying Stars themselves, use the provider named on that purchase receipt. For the platform rules, see Telegram Stars terms and Telegram's guidance on game purchases and disputes.
LAST UPDATED · 12 October 2026
Follow Telegram RO updates and announcements for game news, events, service notices and announcements.
Join the Telegram RO community, support and suggestions group to meet other players, ask for help and share suggestions. Use the relevant discussion topic where available so your message reaches the right conversation.
For game, payment or privacy enquiries, visit our Telegram RO community, support and suggestions group and ask an administrator for help. For an account or payment issue, request a private conversation with an administrator identified in the group before sharing details. Do not post receipts, transaction identifiers or personal information publicly.
For a game issue, include your character name and world, what happened, the approximate time and any relevant screenshots with sensitive information removed. For a purchase issue, you can also send /paysupport to the Telegram RO bot; our purchases and refunds policy explains how requests are handled.
Ask an administrator for a private conversation if you want to request access, correction or deletion of account information. Describe the request there; do not post identity documents or account identifiers in the group. See our privacy policy for more information.
Verify an administrator through the group's member list before sharing account or payment information. Never send your Telegram password, login codes, session tokens or card details. Staff do not need your login code to help you. Treat unsolicited private messages claiming to be support with caution.
